Chicago Winter Company is a 10-year old company and we went through two IT companies prior to finding Jexet. Company No. 1 had a first rate senior manager but an available staff decidedly not up to that level. Following a disastrous weekend IT meltdown, we decided it was time to shop around. Company No. 2 had a polished salesman and a beautifully designed website but their model was based entirely on speed of discharging support requests. There was no follow-up or continuity of service and we were constantly putting out fires, most of the IT company’s making. We ended up spending a lot of money on very poor service followed by elegantly worded excuses on their part.
We met Daniel when he was marketing our building. His intelligence and integrity were obvious but he had also looked into our business and kept our unique model in mind. Despite our small size, we had huge data needs and an out-of-town schedule that included evenings and weekends. Within weeks, Jexet had reconfigured our IT infrastructure in an elegant and rock solid way. Problems disappeared except for the occasional disruption – blocked emails or a hacked website. Every one of our emergencies instantly became theirs. We have always experienced Jexet as one of our team.
Disposition may not be in the job description but Roy, Kevin and Daniel all have calm and competent demeanors that prove indispensible in panic mode. They listen well and problem solve better. Our monthly charge is a bargain for the total peace of mind Jexet has given us on the IT front."
Owner, Chicago Winter Company Chicago