The Jexet Technology Times | March 2019

The Jexet Technology Times | March 2019

3 Ways To Make Your Customers Love You

1. Be available.
Today, when customers expect products to be available on-the-go, businesses must do the same. Set up reliable resources to update and manage customer experience, for example, by setting up an automatic callback system. Instead of waiting on hold, callers get added to a list, then receive the call when the service team is ready. Live chat, an informative online FAQ and other handy resources can go a long way toward avoiding frustration.

2. Surprise customers by actually being convenient.
We’ve all had interactions with customer service that made us want to pull our hair out. Avoid this by reducing friction wherever possible. Make sure the people in charge of customer experience, whether it’s a front-desk person or a team of dedicated service professionals, are friendly and transparent about the service process. Make signing up for appointments abundantly easy and pleasant, and you’ll see the benefits in no time.

3. Put your money into the most important investment.
We all know that acquiring new customers costs seven times more than keeping existing ones. That makes the numbers pretty clear: you need to invest in your existing customers or risk going under.

Can You Afford To Lose $80,000 A Year? If Not, Read This:

According to the Better Business Bureau’s 2017 State of Cybersecurity Among Small Businesses In North America report, SMBS lost more than $79,000 to cybercriminals. Honestly, this shouldn’t surprise anyone; after all, as even the smallest businesses digitize more and more of their processes, the costs of breaking those systems will continue to skyrocket. If you’re a small-business owner in 2019, you need to start making cyber security a priority – now. Make a list of clear goals and objectives, and prepare your business for threats coming from all directions, rather than relying on a single defensive strategy that’s prone to fail when things get tough.

What to Do When You’ve Been Hacked

If you have an identity and email address, you are very valuable to a hacker – no exceptions! A hacker is very keen to collect every piece of information they can about you. Remember, hackers want to get their hands on your data. Why? So, they can cash in! Hackers like to sell your details including name, telephone, email address and credit card info and cash it in on The Dark Web. 

If your email account has been compromised you can follow the simple steps to make things right.

  • Update your system and delete any malware.
    Make sure your security software is up-to-date. 
  • Change your password.
    That’s IF you’re able to log into your email or social networking account. Make sure you create strong passwords that will be hard to guess.
  • Speak to your bank and other organizations.
    If you are certain the account is compromised, notify your bank, your credit card company and other online accounts that you’ve changed your email address.
  • Protect your computer
    Run a strong anti-virus program to check that you haven’t got spyware or other types of malware on your computer. 

In an effort to assist the decision-makers in upholding the safety of their working environments and the integrity of their clients’ data, Jexet Technologies is offering tailor-made and efficient solutions for cyber security. We aim to make sure that enterprises invest with a trusted partner and supply solutions that suit their specific needs in order to extract the full value of their investment. Jexet Technologies understand the dynamics of the market and continue to upgrade our approach towards cyber security with regard to potential technological disruptions.