The Jexet advantage
Flat Fee and Proactive Business Model. Total Peace of Mind!
Unlike most IT support service businesses out there that bill you for every hour they spend working on your issue, we charge a flat fee with unlimited service. What does this mean for you? Basically, we only make money when you, our client, has fewer problems. We are incentivized to do a great preventive job and provide proactive maintenance in order to ensure you are problem free!
120 Day Unconditional Money Back Guarantee
For all monthly plans including our managed IT service and cloud computing services, we are confident that our products and consultations will meet all of your needs, no matter how urgent! We are prepared to back up this statement with an unconditional guarantee in order to fuel our Clients’ trust. When you do business with us, you will be treated as a full partner. We are committed to serving your business as if you were an extension of our own organization.
Technicians Answer Support Phone Calls (not a receptionist) in 19 Seconds and Start Work On it Right Away
Jexet is committed to ensuring every client receives professional and helpful responses within minutes. Our records show an average support specialist answered a client’s call within 19 seconds. Our pledge is backed by our assurance you will hear from one of our expert technicians in less than an hour or the required services will be provided for FREE. With such a generous guarantee in place, your business can operate with confidence.
Experienced, Certified, and All-Inclusive
We service the greater Chicago business community and have provided IT solutions for over 15 years. The Jexet Managed Services plan includes unlimited access to our team of Microsoft Certified technicians who solve problems correctly the first time which save you time and money.
Average 1 Hour Service Tickets Solution Time
It is our priority to keep your business operating. Our expedited repair services reflect our values and nothing is as important to us as keeping your computer system in working order. With an impressive combination of network support services and remote assistance, an IT professional is always available. Our pledge is backed by our assurance that you will hear from one of our expert technicians in less than an hour or the services will be provided free. If necessary, a same-day service technician will be dispatched directly to your location.
98% Of Clients Rated Us 9-10 on Service Tickets.
We use the net promoter score system to monitor and evaluate our customer satisfaction every 3 months in order to ensure that our service department is delivering the best possible assistance to end users
We Treat Customers With Respect – No Geek Talk.
No one wants to be made to feel as though they are incompetent, especially when it comes to IT jargon. When you call, we’re going to walk you through the resolution using simple, easy to understand communication
Long Term Relationship Focus. We Are Your Trusted Adviser
Our business model is to establish a solid long term relationship with our clients. We become your TRUSTED ADVISER. Our goal is to win your business forever. We will be open and honest in handling our relationship.
You Get Our CEO’s Cell Phone Number
Each of our contracted clients receive our CEO’s personal cell phone number. This is not only a sign of the confidence we have in our service but also an opportunity for our clients to make direct contact in case of an emergency. His cell phone is on 24/7 and muted only if he’s in a meeting.
