How to Receive the Best Value from Your IT Company

negativespace1-21Unless you have an endless pit of cash to spare, you should do what you can to maximize your IT support. First, we recommend moving from paying by the hour to unlimited IT support. With a time-based billing arrangement, you do not have a predictable monthly fee. If you cannot get your company to include unlimited access to each service, then you should at least be given access to unlimited support.

Second, we recommend bundling your product with the services. Every IT system will need phishing, antivirus and spam security products. A good IT support company will offer this through ITSM tools that manage and support your network correctly. Because the best ITSM tools have this security built into them, it should become much cheaper to bundle your product with these services. While it gives you a direct savings in expenses, it will also help to reduce the length of downtime experienced on your network.

Next, you should look at an IT service that offers a measurable guarantee. The most common guarantee you will see is with response time. If they do not respond within a specific period of time, you will be given a partial or full refund. Regardless, always be clear on what the guarantee means, and how the company will measure it.


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